Marketing Chit & Chat
   
Hành vi Khách hàng – Đề số 1 (EN)
Hành vi Khách hàng – Đề số 1 (EN)
22/01/2019

This test has 30 multiple-choice questions and will last 25 minutes. Each question has only one correct answer.

The change in societal attitudes toward smoking demonstrates:

that cigarette manufacturers can create needs.

that consumers do not trust advertisements.

that political/health activists well understand the use of marketing tools.

that smoking is the only cause of cancer.

According to the American Marketing Association, consumer behavior is all of the following EXCEPT:

it is the product of the interaction of affect, cognition, and behavior.

it affects, and is affected by, its environment.

it is dynamic.

it is focused upon the buying and selling patterns.

All of the following statements are true EXCEPT:

Consumer behavior is constantly changing.

Product life cycles are becoming longer.

Needs/wants change at different times for different consumer groups.

The consumer often does not understand their own behavior completely.

In studying marketing strategy, the marketer is most interested in:

expanding distribution

expanding the scope/use of marketing research

identifying those consumer variables that impact the success of a marketing strategy

techniques for repositioning his/her product

Which of the following tools are best used to discover the meanings associated with the purchase/use of products/services?

Focus groups

Surveys

Observation

Statistical modeling

The choice which results from consumer decision making is best described as a(n):

integrative process.

behave oral intention.

action.

purchase outcome.

Which of the following aspects of consumer behavior presents the marketer the MOST difficult continuing challenge?

The attempt to understand the consumer

The overt nature of consumer behavior

The attempt to understand consumer feelings

The dynamic nature of consumer behavior

Marketing strategy questions may be addressed in all of the following ways EXCEPT through:

informal discussions with consumers.

logic founded in knowledge.

formal consumer research.

predicting future markets.

The BASIC task of marketing strategy is to:

dramatically lower marketing costs.

positively influence consumer behavior.

significantly raise product prices.

eliminate competitors.

All of the following are elements of affect EXCEPT:

emotions.

values.

feelings.

moods.

The marketing concept is BEST described as:

a profit maximization practice for conducting business.

a legally accepted practice for conducting business.

a profitable philosophy adopted for conducting business.

an appropriate philosophy for conducting business.

Which of the following is overt in nature?

Behavior

Memory

Affect

Cognition

A product/brand’s position in the consumer’s consideration set may be enhanced by all of the following EXCEPT:

intensive distribution strategies.

consistently offering lower prices.

repetitive advertising campaigns.

effective packaging design.

Jane decided to purchase a car that was one or two years old with low mileage. In this regard, Jane has started visiting a few dealers, talking to salespeople, and has discussed the purchase with her father. Jane is currently in which of the following phases of the Generic Model of Consumer Problem Solving?

Satisfaction maximization

Purchase

Searching for alternative solutions

Evaluation of alternatives.

In its use of the Wheel of Consumer Analysis, marketing seeks to elicit change through:

appeal.

force.

lawsuits.

deception.

The study of cognition includes an analysis of the processes associated with all of the following EXCEPT:

forming evaluations.

stimuli and events.

predicting competition’s prices.

remembering past events.

All of the following are characteristics of consumer research EXCEPT that it:

poses complex ethical issues.

is essential in highly competitive markets.

utilizes a variety of techniques.

it is based on a small representative set of the population

As an approach to study consumer behavior, understanding consumption and its meanings is the primary objective of:

cultural anthropology.

statistics.

psychology.

economics.

The development of successful marketing strategies requires research into and analysis of all of the following EXCEPT:

consumer affect.

consumer cognition.

consumer behavior.

consumer competition.

The consumer’s salient beliefs about relevant consequences become a choice criteria during which of the following stages of the consumer problem solving process?

Evaluation of alternatives

Search for alternative solutions

Purchase

Problem recognition

Each behavioral intention formed in the process of problem solving is a step in the overall decision plan; this in turn produces a sequence of _____ for goal achievement.

multiple decisions

cognitive decisions

multiple problems

purposive behaviors

Brands that are activated directly from memory upon problem recognition make up the:

evoked set.

activation set.

memory set.

consideration set.

Consumer analysis may be used to analyze all of the following EXCEPT:

consumers of an industry’s product.

a target market.

an entire society.

organizational change.

New firms seeking to sell unfamiliar products/brands will find their task most difficult under which of the following choice behavior condition?

Routinized decision making.

Impulse purchasing.

Moderate decision making.

Extensive decision making

Which of the following methods is MOST likely to be used by firms in the consumer packaged goods industry?

The interpretive approach

The traditional approach

The anthropological approach

The marketing science approach

All of the following statements about the consumer decision process are true EXCEPT:

that the consumer usually progresses through the stages of the decision process in a linear fashion.

that the consumers often reevaluate their choice after use.

that the process begins with problem recognition.

that the choice results from the comparison of alternatives.

Problem representation may include all of the following EXCEPT:

relevant product knowledge.

a set of subgoals organized into a goal hierarchy.

selection of a best alternative.

tangible and abstract end goals.

Although consumer behavior research is useful for all levels of strategic analysis, it is most commonly studied and applied at the _____ level(s).

brand and store

community

organizational

supervisory

The key process in consumer decision making is:

acquiring information.

the integration/evaluation process which produces a choice.

making the purchase decision.

identification of multiple purchase alternatives.

A comprehensive consumer analysis:

is not properly directed at environmental changes.

is only concerned with cognitive behavior.

should focus only on cognitive behavior.

must continuously monitor changes in all three elements of the consumer process.

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