Marketing Chit & Chat
   
Hành vi Khách hàng – Đề số 1 (EN)
Hành vi Khách hàng – Đề số 1 (EN)
22/01/2019

This test has 30 multiple-choice questions and will last 25 minutes. Each question has only one correct answer.

Jane decided to purchase a car that was one or two years old with low mileage. In this regard, Jane has started visiting a few dealers, talking to salespeople, and has discussed the purchase with her father. Jane is currently in which of the following phases of the Generic Model of Consumer Problem Solving?

Satisfaction maximization

Searching for alternative solutions

Purchase

Evaluation of alternatives.

Brands that are activated directly from memory upon problem recognition make up the:

evoked set.

memory set.

activation set.

consideration set.

Consumer analysis may be used to analyze all of the following EXCEPT:

an entire society.

a target market.

organizational change.

consumers of an industry’s product.

Which of the following is overt in nature?

Behavior

Affect

Memory

Cognition

All of the following statements are true EXCEPT:

Consumer behavior is constantly changing.

Needs/wants change at different times for different consumer groups.

The consumer often does not understand their own behavior completely.

Product life cycles are becoming longer.

The change in societal attitudes toward smoking demonstrates:

that smoking is the only cause of cancer.

that cigarette manufacturers can create needs.

that political/health activists well understand the use of marketing tools.

that consumers do not trust advertisements.

The BASIC task of marketing strategy is to:

significantly raise product prices.

dramatically lower marketing costs.

eliminate competitors.

positively influence consumer behavior.

New firms seeking to sell unfamiliar products/brands will find their task most difficult under which of the following choice behavior condition?

Routinized decision making.

Extensive decision making

Moderate decision making.

Impulse purchasing.

The study of cognition includes an analysis of the processes associated with all of the following EXCEPT:

stimuli and events.

predicting competition’s prices.

forming evaluations.

remembering past events.

All of the following are elements of affect EXCEPT:

moods.

values.

emotions.

feelings.

A comprehensive consumer analysis:

is not properly directed at environmental changes.

is only concerned with cognitive behavior.

should focus only on cognitive behavior.

must continuously monitor changes in all three elements of the consumer process.

All of the following are characteristics of consumer research EXCEPT that it:

utilizes a variety of techniques.

it is based on a small representative set of the population

poses complex ethical issues.

is essential in highly competitive markets.

Marketing strategy questions may be addressed in all of the following ways EXCEPT through:

formal consumer research.

predicting future markets.

logic founded in knowledge.

informal discussions with consumers.

As an approach to study consumer behavior, understanding consumption and its meanings is the primary objective of:

statistics.

psychology.

cultural anthropology.

economics.

Each behavioral intention formed in the process of problem solving is a step in the overall decision plan; this in turn produces a sequence of _____ for goal achievement.

multiple decisions

cognitive decisions

multiple problems

purposive behaviors

The consumer’s salient beliefs about relevant consequences become a choice criteria during which of the following stages of the consumer problem solving process?

Search for alternative solutions

Purchase

Evaluation of alternatives

Problem recognition

In studying marketing strategy, the marketer is most interested in:

identifying those consumer variables that impact the success of a marketing strategy

techniques for repositioning his/her product

expanding distribution

expanding the scope/use of marketing research

Which of the following methods is MOST likely to be used by firms in the consumer packaged goods industry?

The anthropological approach

The interpretive approach

The traditional approach

The marketing science approach

The marketing concept is BEST described as:

a legally accepted practice for conducting business.

a profitable philosophy adopted for conducting business.

a profit maximization practice for conducting business.

an appropriate philosophy for conducting business.

The key process in consumer decision making is:

acquiring information.

making the purchase decision.

identification of multiple purchase alternatives.

the integration/evaluation process which produces a choice.

All of the following statements about the consumer decision process are true EXCEPT:

that the consumers often reevaluate their choice after use.

that the choice results from the comparison of alternatives.

that the consumer usually progresses through the stages of the decision process in a linear fashion.

that the process begins with problem recognition.

Which of the following tools are best used to discover the meanings associated with the purchase/use of products/services?

Surveys

Observation

Focus groups

Statistical modeling

According to the American Marketing Association, consumer behavior is all of the following EXCEPT:

it affects, and is affected by, its environment.

it is dynamic.

it is focused upon the buying and selling patterns.

it is the product of the interaction of affect, cognition, and behavior.

A product/brand’s position in the consumer’s consideration set may be enhanced by all of the following EXCEPT:

repetitive advertising campaigns.

effective packaging design.

intensive distribution strategies.

consistently offering lower prices.

Although consumer behavior research is useful for all levels of strategic analysis, it is most commonly studied and applied at the _____ level(s).

organizational

community

brand and store

supervisory

In its use of the Wheel of Consumer Analysis, marketing seeks to elicit change through:

lawsuits.

deception.

force.

appeal.

Problem representation may include all of the following EXCEPT:

selection of a best alternative.

tangible and abstract end goals.

relevant product knowledge.

a set of subgoals organized into a goal hierarchy.

The development of successful marketing strategies requires research into and analysis of all of the following EXCEPT:

consumer competition.

consumer behavior.

consumer cognition.

consumer affect.

Which of the following aspects of consumer behavior presents the marketer the MOST difficult continuing challenge?

The attempt to understand the consumer

The overt nature of consumer behavior

The dynamic nature of consumer behavior

The attempt to understand consumer feelings

The choice which results from consumer decision making is best described as a(n):

action.

integrative process.

behave oral intention.

purchase outcome.

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