________ goods constitute the bulk of most countries' production and marketing efforts.

Physical

Impulse

Durable

Intangible

________ provide diagnostic information about how and why we observe certain effects in the marketplace, and what that means to marketers.

Marketing-mix models

Marketing channels

Marketing information systems

Marketing insights

The sites which offer positive or negative product or service reviews and are built by the retailers of a particular product or service are called ________.

distributor or sales agent feedback sites

customer complaint sites

combo sites

independent service review forums

What are customer touch points?

all interactions between customers and competitors

all aspects of the offering that directly affect consumer preferences

all needs and wants of customers

all direct or indirect interactions between the customer and the company

A ________ is a set of procedures and sources managers use to obtain everyday information about developments in the marketing environment.

marketing intelligence system

viral marketing campaign

product management system

data warehousing system

When the government of any country restricts the sale of a particular commodity to certain groups—for example, restricting sales of alcohol to individuals above the age of 21—the eligible consumers who have income, interest, access and qualification constitute the ________.

potential market

qualified potential market

target market

qualified available market

Today, the "mass market" is actually splintering into numerous segments, each with its own wants, perceptions, preferences, and buying criteria. This implies that ________.

the traditional marketing approach would be the best approach to follow

the producers should focus on niche markets

the producers must consider themselves as a part of the value-chain process

all market segments are equally profitable

In which of the following cases is building a database worthwhile for the company?

where customers show little loyalty to a brand

where the company has a long relationship with its customers

where the cost of gathering the information is high

where the product is a once-in-a-lifetime purchase

________ is based on the premise that marketers can no longer use "interruption marketing" via mass media campaigns.

Internet marketing

Permission marketing

Database marketing

Relationship marketing

Market demand for a product is the total volume that would be bought by a defined customer group in a defined geographical area in a defined time period in a defined marketing environment under a defined marketing program

False

NA

NA

True

You are the marketing research director of a medium-sized manufacturing firm and you would like to engage an outside marketing research firm to conduct field interviews. Which of the following options categories of marketing research firms should you use?

specialty-line marketing research firms

global research management firms

custom marketing research firms

syndicated-service research firms

The ________ lays out the target markets and the value proposition that will be offered, based on an analysis of the best market opportunities.

corporate mission

corporate tactical plan

strategic marketing plan

organizational plan

Which of the following is true for customer satisfaction?

The ultimate goal of a customer-centered firm is to create high customer satisfaction

Greater customer satisfaction has also been linked to higher returns and lower risk in the stock market

Consumers often form more favorable perceptions of a product with a brand that is new.

Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences.

Sammy's is a fast food chain that offers burgers, sandwiches, and shakes. It focuses its marketing efforts on all the experiences the customers will have on the way to obtaining their food order and eating it. Hence, Sammy's is focusing its marketing efforts on its ________.

ost versus benefit system

marketing channel system

value delivery system

horizontal marketing system

Which of the following economies provide limited opportunities to international marketers to develop product sales?

raw-materials-exporting economies

subsistence economies

industrializing economies

capitalist economies

Identify the correct statement about marketing management

It focuses mostly on monitoring the profitability of a company's products and services.

It occurs when at least one party to a potential exchange thinks about the means of achieving desired responses from other parties.

It is primarily concerned with the systematic gathering, recording, and analysis of data about issues related to marketing products and services.

It is defined as the field that deals with planning and managing a business at the highest level of corporate hierarchy

Which of the following is an example of growth by diversification?

a company introducing a new product category in an existing market

a company increases its product line in an existing market

a company introducing its existing products in a new market

a company introducing new product category in a new market

Each of the following is true about the Internet's impact on the way business is conducted today, EXCEPT one. Identify the exception.

It can be used as a powerful sales channel.

It has facilitated high-speed communication among employees.

It has empowered consumers with easy access to information.

It has facilitated mass marketing but not the sale of customized products.

As Kodak addresses the digital revolution taking over the photographic industry, it wants customers to see it as a leader in digital photography. Thus, it is moving away from the production of film roll cameras. This would be an example of which of the following value creation steps?

repositioning the company's brand identity

changing the corporate vision

abandoning current product lines

redoing the corporate logo

Keeping a survey short and simple and contacting customers no more than once a month are two keys to drawing people into the data collection effort.

True

NA

NA

False

After computing averages and measures of dispersion for the major variables and applying advanced statistical techniques and decision models in the hope of discovering additional findings from the gathered information, the researchers ________.

define the problem, the decision alternatives, and the research objectives

evaluate the costs associated with data collected

present findings relevant to the major marketing decisions facing management

analyze the appropriateness of the data sources used

The ________ is the number of channel levels, from raw materials to final product and distribution, in which a company will participate.

product/application sphere

competence sphere

industry sphere

vertical sphere

In the communication stage of the value creation and delivery sequence, marketing must determine specific product features, prices, and distribution channels.

NA

True

NA

False

Designing a research plan calls for decisions on all of the following EXCEPT ________.

research objectives

data sources

research instruments

research approaches

Conformance quality and performance quality are identical in the marketing sense

False

NA

True

NA

For which of the following categories of products will demand forecasting be easiest?

products whose consumers are highly sensitive to change in price

commodities which are in the initial stage of their product life cycles

goods which are produced in an oligopoly market

products which have many close substitutes in the market

Customer profitability analysis (CPA) is best conducted with the tools of an accounting technique called ________.

revenue-based costing

activity-based costing

input-output analysis

factor analysis

Companies address needs by putting forth a ________, a set of benefits that they offer to customers to satisfy their needs.

brand

value proposition

marketing plan

deal

Why must the researchers avoid generalizing from focus-group participants to the whole market?

Most of the participants are likely to be ignorant about the topic of discussion.

The size of the group is too small and the sample is not drawn randomly.

Participants' responses are not reliable

Most of the participants are likely to exhibit similar tastes and preferences.

When consumers share a strong need that cannot be satisfied by an existing product, they are exhibiting latent demand.

NA

True

False

NA