O.C. FERRELL The University of New Mexico, MICHAEL D. HARTLINE The Florida State University. Marketing strategy draws from psychology, sociology, and economics to better understand the basic needs and motivations of these people—whether they are the organization’s customers (typically considered the most critical), its employees, or its stakeholders. In short, marketing strategy is about people […]

These worksheets will assist you in writing a formal marketing plan. Worksheets are a useful planning tool because they help to ensure that important information is not omitted from the marketing plan.

This marketing plan was written using the worksheets in “Marketing plan worksheets”. As a result, this plan is consistent with the outline of the textbook.

Competing in today’s economy means finding ways to break out of commodity status to meet customers’ needs better than competing firms.

The process of strategic marketing planning can either be quite complex or relatively straightforward.

In this chapter, we begin the process of developing a marketing plan by examining key issues in collecting and structuring marketing information to assist in the formulation of marketing strategies.

Situation analysis, as discussed in Chapter 3, can generate a great deal of data and information for marketing planning

In this chapter, we begin our discussion of marketing strategy by examining customers, segments, and target markets.