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Consumer Behavior. Chapter 16: Harley-Davidson Inc.

Harley-Davidson, Inc., founded in 1903, is the only remaining American motorcycle manufacturer, although there are some new upstart companies.

Consumer Behavior. Chapter 17: The Cereal Wars

What’s for breakfast? For more and more Americans, the answer to that question is “nothing.”

Consumer Behavior. Chapter 18: American Girl Brand

American Girl Brands is a wholly owned subsidiary of Mattel Inc., the world’s leading toy company.

Consumer Behavior. Chapter 19: Amazon

In 1994 Jeff Bezos, a young senior vice president at a Wall Street investment firm, decided to become a part of the Internet revolution. He decided to try to sell books via the World Wide Web.

Consumer Behavior. Lecture 1: Introduction to Consumer Behavior and Marketing Strategy

Learning outcomes: Review the basic concepts of marketing Understand the concept of consumer behavior and situational influences which may impact each stage of the decision making process for the consumer; Understand the internal influences on consumer decision making; Understand the external influences on consumer behavior including family, household, social class and culture; Understand the importance […]

Consumer Behavior. Lecture 2: A Framework for Consumer Analysis

Learning outcomes: Define and identify affective and cognitive, behavioral, and environmental factors. Recognize why all three factors must be taken into consideration for a thorough understanding of consumers. Understand that marketing strategies can influence consumers’ affect and cognitions, behaviors, and environment, and in turn are influenced by these factors. Describe the dynamic process of reciprocal […]

Consumer Behavior. Lecture 3: Consumer Decision Making

After finishing this chapter, students should be able to: discuss how stored knowledge interacts with environmental factors to influence consumers’ decision-making processes. describe the key features of problem solving. describe the various aspects of problem representation, including goal hierarchies, choice alternatives and choice criteria. discuss the types of end goals and their effects on problem […]

QTKPP_Tình huống Vinamilk: Thành công nhờ chính sách đại lý

Sau hơn 6 năm đặt chi nhánh tại Hà Nội, đến nay Công ty Sữa Việt Nam (Vinamilk) đã có hơn 300 đại lý lớn nhỏ phủ kín các tỉnh thành phía Bắc, mức tăng trưởng hàng năm của công ty tại thị trường Hà Nội lên tới trên 40%/năm.